Fixture Travel Ltd
Terms & conditions of purchase

These Terms & Conditions of Purchase were last updated on 11th October 2017.

  1. These Terms
    1. Fixture Travel Ltd ("Fixture") is a travel operator and provider of travel and sports experiences. It provides an online channel and platform which offers certain Products and Services for users (the "Platform"), and which is accessible at www.fixturetravel.com (the "Site").
    2. These are the Terms and Conditions of Purchase which govern Applications made by you and the purchase of Products and Services via the Site
    3. These Terms and Conditions of Purchase should be read in conjunction with, and incorporate by reference, the Fixture Terms of Use, our Privacy Policy, and any other terms incorporated by reference into these Terms and Conditions of Purchase, all of which can be found on the Site.
    4. These Terms and Conditions of Purchase constitute a legal agreement between us and you. Please read them carefully.
    5. Our goal at Fixture is to make your purchasing experience as easy, efficient and user-friendly as possible, so that you can purchase our Products and Services as quickly and easily as possible. These Terms and Conditions of Purchase are designed to ensure your satisfaction and understanding of the process of purchasing our Products and Services.
    6. To make an Application, and purchase Product or Service, you must be 18 or over and have a valid credit or debit card issued in your name.
    7. Each and every Application and purchase of a Product or Service is subject to: (i) these Terms and Conditions of Purchase; (ii) any additional terms and conditions incorporated by reference into these Terms and Conditions of Purchase; (iii) the terms and conditions of the relevant Authorised Supplier(s) and or/Event, which can be found on the applicable third party website; and (iv) any other applicable terms and conditions relevant to your enjoyment and/or use of the relevant Product or Service, including applicable venue and/or Event terms and conditions.
    8. Fixture shall assign a booking reference number to each Application, Offer and/or Booking, and shall notify such booking number to the applicable user. Each party shall use the relevant booking reference number in all subsequent correspondence relating to the Application, Offer and/or relevant Booking.
    9. The definitions and rules of interpretation set out in Schedule 1 of these Terms and Conditions of Purchase shall apply.
    10. A reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
    11. Any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
    12. A reference to writing or written includes faxes and emails.
  2. How to contact us
    1. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Application and/or purchase details, as applicable.
  3. Keep your account details safe
    1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions of Purchase.
    3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.
    4. You may provide us with private and personal information. We will always keep that information confidential. Please also see our Privacy Policy.
  4. Applications
    1. When making an Application, you will be asked a variety of questions, and will be asked to complete a form on the Site setting out the details of your Application, including, but not limited to details of the Product(s) and/or Service(s) you wish to purchase.
    2. It is your responsibility to ensure that all details set out in your Application are correct before submitting the Application.
    3. All Applications are subject to the availability of Products and Services at the time of our receipt of the relevant Application.
  5. Offers
    1. Following an Application, Fixture will promptly contact you via email with: (i) notification as to whether the Product(s) and/or Service(s) to which your Application relates is available and whether your Application has been successful; and (ii) in the event that your Application has been successful, details of the Offer.
    2. Fixture shall use all reasonable endeavours to make an Offer which matches, as far as possible, the related Application, albeit it is possible that the Product(s) and/or Service(s) to which an Offer relates shall difer to the Product(s) and/or Service(s) to which the associated Application relates.
    3. If you receive an Offer, you will have a specified period of time from the time of the Offer to confirm or reject the Offer, otherwise the Offer will be automatically void.
  6. Purchase of products and services
    1. Following an Offer, you shall have the opportunity to purchase the Product(s) and/or Service(s) to which the Offer relates, subject to the terms and conditions of these Terms and Conditions of Purchase, and any timescales set by us.
    2. The purchase of Flights and Packages shall be governed by the terms of paragraph 7 below. Clause 7 shall not apply to the purchase of Products and Services other than (i) Flights; or (ii) those sold as Packages. For the avoidance of doubt, the financial protection referenced at paragraph 7 below does not extend to the purchase of Products and Services other than Flights and Packages.
  7. Financial Protection
    1. The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the Packages booked from us and for your repatriation in the event of our insolvency, protected by the ATOL scheme. Fixture Travel act as a retail agent of other ATOL holders.
    2. Fixture is also a member of the Travel Trust Association ("TTA") and our membership number is 5343. Monies paid to us by you in respect of Packages and Flights are held in a trust account and are not released to us until you commence your holiday. The TTA exists in order to protect you, the customer, with 100% financial protection. For further information please visit www.traveltrust.co.uk.
    3. You agree that ATOL protection does not apply to all Products and Services offered by us. Please ask us for confirmation if you are unclear as to whether a Product or Service is covered by ATOL protection within the meaning of this paragraph 7.
    4. When you purchase an ATOL-protected Flight or Package which comprises a Flight from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. If you do not receive an ATOL Certificate, then a booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your Booking are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate, please see: www.atol.org.uk/ATOLcertificate.
    5. If we, or the Authorised Suppliers identified on your ATOL Certificate, are unable to provide the Services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
    6. Following an Offer, when you tick the box confirming that you accept these Terms and Conditions of Purchase and then make payment for the Product or Service to which the Offer relates, you are making an offer to purchase a Product and/or Service (as applicable) and a Booking has been made. A legally binding contract is formed when we have notified you, either via a confirmation email or through the Site, that your order has been accepted (a "Contract").
    7. In the context of the purchase of a Product or Service, a Contract shall end immediately after the completion of the Event for which you have purchased the Product, or once the Services have been completed (as applicable). All purchases are subject to payment card verification and other security checks. Your purchase may be cancelled if it fails to pass our verification process.
    8. If we are unable to confirm a Booking, we will inform you of this and will not charge you. This might be because the Product or Service is no longer available for purchase, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or Service or because we are unable to meet a delivery deadline you have specified.
    9. We reserve the right to reject any orders of Products and Services from customers based outside the UK. If we do so, you will be given a full refund.
  8. Authorised ticket sellers
    1. Fixture is not required to and does not perform background checks on Authorised Suppliers.
    2. Fixture holds no liability in the event that an Event is postponed, delayed or cancelled and it is your responsibility to ascertain whether such a postponement, delay or cancellation has taken place and the date and time of any rearrangement. In the event of cancellation or reschedule, we will use all reasonable endeavours to notify you once we have received the relevant authorisation from the Authorised Supplier. We do not guarantee that you will be informed of such postponement, delay or cancellation before the date of the Event.
    3. You agree and acknowledge that the information contained within the Sport Calendar advertised on the Site, is subject to change.
    4. We may set a limitation on the maximum number of Products and Services available for purchase for the same Event. This is in order to discourage unfair ticket buying practices. We reserve the right to cancel purchases in excess of this number without prior notice.
    5. You shall not resell or transfer a Product or Service, nor use a Product or Service for advertising, promotions, contests or sweepstakes without the formal written permission of the Authorised Supplier to which the Product or Service relates and if doing so is permitted by applicable law.
    6. You acknowledge that all Applications and purchases of Products and Services are subject always to and conditional upon the terms and conditions of the relevant Authorised Supplier(s), and that it is your responsibility to review any such terms to the extent they relate to a Product or Service for which you have made an Application or purchased. Fixture shall not be considered to be in breach of these Terms and Conditions of Purchase (and you shall have no rights or remedies accordingly) as a result of anything contained within the terms and conditions of an Authorised Supplier.
    7. Please note that we may provide Products and Services (such as accommodation and transport) from a wide range of Authorised Suppliers, and third party providers and carriers, including (without limitation) airlines, ships and railways. The provision of these arrangements will be subject to the terms and conditions of each provider or carrier as part of the terms and conditions between us. For the avoidance of doubt, the supply of any other holiday and travel related services such as travel insurance, foreign exchange and travel money cards which are supplied by third party service providers to you shall be subject to the terms and conditions of each service provider and not us.
  9. Obligations on you
    1. You shall not purchase, obtain or attempt to purchase or obtain any Product or Service through any unauthorised use of any robot, spider or automated device, or other illegal or unauthorised means.
    2. You acknowledge that Fixture makes no representations about, and does not guarantee:
      1. the truth or accuracy of Product or Service descriptions;
      2. the ability of third parties to deliver the Products and Services; and
      3. that a Product or Service will actually be available.
    3. You agree and acknowledge that Fixture shall not be responsible for, and shall not issue replacement Products and Services for, any lost, stolen, damaged or destroyed Products and Services.
  10. Payment terms
    1. Purchases of Products and Services may be subject to a Fixture delivery fee and/or service charge.
    2. For the avoidance of doubt, Products and Services must be paid for in advance.
    3. The price of a Product or Service (which includes VAT unless otherwise stated by us) will be the price indicated on the relevant Offer. We take all reasonable care to ensure that the price of the Product or Service advised to you is correct. However please see paragraph 10.6 for what happens if we discover an error in the price of the Product or Service you order.
    4. The price of a Product or Service may change from time of Application to time of Offer, and from time of Offer to time of your order, and subsequent purchase.
    5. If the rate of VAT changes between the date of an Offer and the date of your order, we will adjust the rate of VAT that you pay, unless you have already paid for the Product or Service in full before the change in the rate of VAT takes effect.
    6. It is always possible that, despite our best eforts, some of the Products and Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product or Service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product or Service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
  11. Products
    1. Any Product, which for the avoidance of doubt shall include (without limitation) a Ticket, purchased from us in accordance with these Terms and Conditions of Purchase shall remain the property of us and is a personal revocable licence to you which may be withdrawn and admission refused at any time. If this occurs, you will be refunded the purchase price of the Product or Service which has been withdrawn or for which access was refused (including the relevant Fixture service charge but excluding the Delivery Fee).
    2. During the order process we will let you know when we will provide the Products to you . We will deliver them to you as soon as reasonably possible, however we are not able to specify the exact dates of delivery, as the arrangements for delivery depend on when we are in possession of the relevant Product For example, for some Events, we will receive Tickets from the relevant Authorised Suppliers close to the date of the Event.
    3. In respect of Tickets, we reserve the right to make Tickets available for collection by you at the venue box office or at your hotel (in the event that details of your hotel are known to us). We will notify you by telephone or email of the arrangements for collection (using the details provided by you at the time of ordering) if this becomes necessary. You may be required to provide your booking confirmation email and your photo ID to collect tickets.
    4. If our supply of the Product or Service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products and Services you have paid for but not received.
    5. If your Product(s) have not arrived five days before the relevant Event (or, if you are travelling, five (5) days before you leave on your journey), please contact us. Please include your booking reference number.
    6. Products will be your responsibility from the time we deliver the Products via email or the time the Products become available for electronic download on the Site (whichever the earlier).
  12. Services
    1. It is a condition of your booking with us that you and all other members of your party, including minors, are adequately insured on holiday. Our Services do not include travel insurance. You are advised to take out insurance that covers the consequences of certain cases of cancellation and which provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is your responsibility to ensure any insurance policy taken out is adequate to cover their requirements.
    2. When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the transport company’s own "Conditions of Carriage" will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those "Conditions of Carriage". You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us or the relevant Authorised Supplier to provide you with a copy of any of the conditions applicable to your journey. We will tell you the identity of the air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as possible and no later than at check-in for your Flight.
    3. In addition, if your holiday includes a Flight, you are also responsible for: (a) notifying us prior to the time of booking of any personal circumstances and needs pertaining to a person included in the booking including, without limitation, whether any such person is not self-reliant or is a person with reduced mobility - for example if you, or a member of your party, have difculty in walking 500 metres; and (b) notifying us at any time from the time of booking until 48 hours prior to the Flight’s departure by calling our call centre if any person travelling on the booking has ceased to be self-reliant or a person with reduced mobility or if a person previously reported to be with reduced mobility or as not being self-reliant does no longer fall into either category.
    4. Any person who is under 18 must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some Services, but these are explained in the details of those Services, and in your Offer.
    5. Any accommodation we arrange for you must only be used by those people named as part of your booking. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.
  13. Your right to end the contract or change a booking
    1. Your rights when you end the Contract will depend on what Product or Service you have purchased, whether there is anything wrong with it, how we are performing and when you decide to end the Contract.
    2. You may have a legal right to end the Contract (or to get the Product or Service replaced to get some or all of your money back):
      1. if a Product you have purchased is faulty or mis-described; or
      2. because of something we have done or have told you we are going to do (see paragraph 13.4).
    3. If you have just changed your mind about the Product or Service, we cannot guarantee that you will be entitled to a refund, subject to your rights under applicable law;
    4. If you have a legal right to end the Contract because of something we have done wrong, you may end the Contract and we will refund you in full for any Products and Services which have not been provided and you may also be entitled to compensation.
    5. For most Products and Services bought online you have a legal right to change your mind within fourteen (14) days and receive a refund, pursuant to the Consumer Contracts Regulations 2013. Please be aware that, in relation to Fixture services, the Regulations are only applicable to merchandise.
    6. If you do have the right to lawfully change your mind in accordance with these Terms and Conditions of Purchase, how long you have to do so depends on what you have ordered and how it is delivered:
      1. If you have purchased a Product, you have fourteen (14) days after the day you receive the Product, unless:
        your Products are for regular delivery over a set period, in which case you have until fourteen (14) days after the day you receive the first delivery of the Product.
    7. If you cancel, partially cancel, or change, a Booking, you may be liable to pay fees imposed by the relevant Authorised Supplier. We reserve the right to cancel your Booking if full payment is not received promptly and in accordance with these Terms and Conditions of Purchase.
    8. If after making a Booking which relates to a Service, you want to change an element of the Service (including the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport), the Customer should contact us as soon as possible. A fee may be imposed by the applicable Authorised Supplier in the event of a change to a Booking (as set out in the terms of our Offer, and Booking).
  14. How to end the contract with us
    1. If you are lawfully entitled to end the Contract with us, and wish to do so, please let us know by doing one of the following:
      1. Email: emailing us at info@fixturetravel.com; or
      2. Post: writing to us at Unit 23 Canalot Studios, 222 Kensal Road, London, United Kingdom, W10 5BN;
    2. If you are lawfully entitled to end the Contract with us do so in accordance with the terms of these Terms of Business, we will refund you the price you paid for the relevant Products and Services by the method you used for payment. However, we may make deductions from the price, as described below.
    3. We will make any refunds for Products and Services due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within fourteen (14) days of your telling us you have changed your mind.
  15. Our right to end the contract
    1. We may end the Contract at any time by writing to you (upon which any and all Products and Services purchased as part of such transaction will be void) if:
      1. we reasonably suspect that you have purchased a Product or Service fraudulently;
      2. we reasonably suspect that you have purchased a Product or Service in breach of these Terms and Conditions of Purchase;
      3. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product or Service; or
      4. you do not, within a reasonable time, allow us to deliver the Products and Services to you or collect them from us.
    2. If we end the Contract in the situations set out in paragraph 15.1 we will refund any money you have paid in advance for Products and Services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
  16. Travel documents
    1. All individual passengers confirmed on any international Flight will require a valid passport and visa to leave the country. Passports and visa are required for airline check in and immigration. When assisting users with international booking requests, we will assume that the traveller possesses a valid passport and visa. It is your responsibility to ensure you have a machine readable passport, appropriate visas and re–entry permits valid for the entire duration of your trip that meet the requirements of immigration and other government authorities. Any fines, penalties or expenses that are derived from not meeting these requirements will be your sole responsibility (except to the extent caused by error or fault on our behalf).
  17. Liability
    1. For the avoidance of doubt, Fixture may choose to reject an Application, or an order, at its own discretion and for any reason, and at any time, which need not be disclosed to you. You acknowledge and agree that, to the maximum extent permissible by law, Fixture shall not be liable for any loss incurred by you in connection with a rejected Application or order.
    2. Fixture assumes no responsibility for your compliance with any agreements with or duties to third parties, applicable laws, rules and regulations, including the terms and conditions of any Authorised Supplier.
    3. Fixture cannot and does not control the availability of Products and Services and the condition, legality or suitability of any Product or Service. Fixture is not responsible for and disclaims any and all liability related to any and all Products and Services. Accordingly, any Applications will be made and Products and Services ordered and purchased at your own risk.
    4. We neither assume nor bear any responsibility or liability for any injury, death, damage, loss, accident, delay, or irregularity arising in connection with the services of any airplane, train, ship, automobile, motor coach, carriage, or other conveyance, or the actions of any third party involved in carrying you or in afecting these trips, including without limitation, any activities associated with such trips.
    5. If we fail to comply with these Terms and Conditions of Purchase, we are responsible for loss or damage you sufer that is a foreseeable result of our breaching these Terms or Purchase or our failing to use reasonable care and skill. We shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us): (a) in any circumstances where there is no breach of a legal duty of care owed by us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence).
    6. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products and Services; and for defective products under the Consumer Protection Act 1987.
    7. We are not liable for business losses. We only supply the Products and Services for domestic and private use. If you use the Products and Services for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    8. Our liability to you in connection with a Product or Service purchased by you in accordance with these Terms and Conditions of Purchase shall be limited to the price paid by you for the relevant Product or Service, including any service charge but excluding any delivery fee.
    9. By offering travel to particular international destinations, Fixture does not represent or warrant that travel to such destinations is advisable or without risk, and is in no circumstances liable for damages or losses that may occur from travel to such destinations.
  18. If there is a problem with a product or service
    1. If you have any questions or complaints about a Product or Service, please contact us by telephoning our customer service team or by emailing us at info@fixturetravel.com or by post to Unit 23 Canalot Studios, 222 Kensal Road, London, United Kingdom, W10 5BN.
    2. We are under a legal duty to supply products that are in conformity with the Contract. Nothing in these Terms and Conditions of Purchase will afect your legal rights. Your key legal rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.
  19. Indemnity
    1. You shall indemnify and shall keep indemnified Fixture, its officers, directors, employees and agents from and against all claims, damages, losses, expenses, and liabilities (including legal costs on a full indemnity basis) sufered directly or indirectly by Fixture arising from or in consequence of the non-observance or non-performance of any of the terms or conditions of these Terms and Conditions of Purchase by you.
  20. Miscellaneous
    1. We may transfer our rights and obligations under these Terms and Conditions of Purchase to another organisation. You may only transfer your rights or your obligations under these Terms and Conditions of Purchase to another person if we agree to this in writing.
    2. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
    3. If a court finds part of a Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms and Conditions of Purchase operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions of Purchase, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    5. These Terms and Conditions of Purchase are governed by English law and you can bring legal proceedings in respect of the Products and Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products and Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products and Services in either the Northern Irish or the English courts. The foregoing is subject to mandatory consumer protections which apply in your country, which may offer you additional rights.
    6. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

Fixture Travel Ltd
Updated, 11th October 2017

Schedule 1

DEFINITIONS

"Application"
shall mean an application for the purchase of a Product or Service made in accordance with these Terms and Conditions of Purchase.

"ATOL"
shall have the meaning set out at paragraph 7.1 of these Terms and Conditions of Purchase.

"Authorised Supplier"
shall mean any authorised seller(s) of a Product or Service, including (without limitation) an airline, hotel, tour operator, car company, train operating company or events company.

"Booking"
shall mean a purchased Product or Service.

"Contract"
shall have the meaning set out at paragraph 7.6 of the Terms and Conditions of Purchase.

"Event"
shall mean an event to which a Product or Service (whether a Ticket or otherwise) relates, including without limitation a sports, music or entertainment event.

"Fixture"
shall have the meaning set out at paragraph 1.1 of these Terms and Conditions of Purchase.

"Flight"
shall mean a fight made available for purchase by Fixture as a Service in accordance with these Terms and Conditions of Purchase.

"Offer"
shall mean a proposed offer to purchase a Product(s) and/or Service(s) provided by Fixture to you in accordance with these Terms and Conditions of Purchase.

"Package"
shall mean a "package" within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.

"Platform"
shall have the meaning set out at paragraph 1.1 of these Terms and Conditions of Purchase.

"Product"
shall mean any product offered for sale by Fixture via the Site, including, without limitation, the following:
  • tickets;
  • merchandise; and
  • any other products offered for sale by Fixture via the Site.

"Service"
shall mean any service offered for sale by Fixture via the Site, including, without limitation, the following:
  • packages;
  • fights and other transport services;
  • accommodation services;
  • participation in sports and leisure events;
  • stadium and venue tours;
  • car hire services
  • transport and travel services; and
  • Any other services offered for sale by Fixture via the Site.

"Site"
shall have the meaning set out at paragraph 1.1 of these Terms and Conditions of Purchase.

"Sport Calendar"
shall mean the calendar of sports Events which is made available on the Site by Fixture, for which Tickets are available by Fixture for purchase.

"Ticket"
shall mean a ticket for an Event offered for sale by Fixture via the Site in accordance with these Terms and Conditions of Purchase.

"TTA"
shall have the meaning set out at paragraph 7.2 of these Terms and Conditions of Purchase.

"User" or "you", "your"
shall mean any user of the Fixture platform via the Site.

"VAT"
shall mean value added tax chargeable under English law for the time being and any similar additional tax.

Privacy Policy

This Privacy Policy was last updated on the 11th October 2017.

This Policy explains what personal information Fixture Travel Ltd ("Fixture") collects and how we use it.

Fixture collects personal details, such as your name and email address only when you use our website to send us an enquiry. We will use that information for a number of purposes including:
  • to organise the relevant booking for your trip or ticket
  • to advise you of any changes or problems with your booking
  • to help us to administer accounts, services and products which we offer
  • to help detect fraud or loss
  • to provide you with information about our services or products. You are free to unsubscribe from this at any time using the link provided.
Additionally, we collect your payment and billing information. We will hold payment and billing information you provide to us, e.g. credit card number, address details and date of birth when you buy a trip or ticket, in connection with the handling of your booking orders.

Your personal details, including your email address, will never be made available to a third party for the purposes of sending you marketing information. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. However, we primarily will use the information we gather to make the relevant booking for your trip and so will pass this information, strictly only where necessary, to parties such as tour and ticket operators, hotels, sport teams and transport companies when it is necessary in connection with your booking. Remember that email is not necessarily secure. You should never send sensitive or personal information by email. Where we use forms to collect sensitive data, the page will be clearly marked as being secure and a "padlock" icon will display in your browser (usually bottom right or in your browser bar).

Additionally, we monitor customer trafc patterns and site use which enables us to improve the service we provide. Our site records your IP address at the time of booking, and we collect data for fraud prevention.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable if you would like a copy of the information held on you please email us at info@fixturetravel.com. We will respond to you within 30 days.

From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a diferent date and version number from the one set out above. Please check our site periodically for updates.

Fixture Travel Ltd
Updated, 11th October 2017

Terms of use

These Terms of Use were last updated on the 11th October 2017.

The following are the rules or "Terms" that govern use of the Fixture Travel Ltd’s ("Fixture") website. By using or visiting the website, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the website.

Fixture has tried to ensure that the contents of this website are accurate. However, Fixture will not accept liability for any loss or damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Visitors who use this website and rely on any information do so at their own risk. Fixture does not represent or warrant that the information accessible via the website is accurate, complete or up to date. Please note that the Fixtures of our sport calendar are subject to change. Fixture is not responsible for any changes that may be made.

Fixture will not be liable (to the fullest extent permitted at law) for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this site.

Fixture takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind. Fixture has no control over the content and availability of external websites we may link to.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

COPYRIGHT

You are permitted to republish our content ONLY in the forms set out below. If you wish to use our content in any other way you must contact us for permission prior to use.

Links to any of the pages on our website are welcomed as long as it is clear that you are linking to our website and not passing of our content as yours. You must not imply that our site is affiliated with, or endorses your site in any way.

You are strictly prohibited from copying large sections of the content on our website. However, attributed links to our site, quoting no more than a single paragraph of text from a single page are allowed, providing the source is clearly obvious. If you would like to use multiple extracts of text from multiple pages, or a larger section of content from a single page, you must contact us to obtain permission first.

Fixture’s logos as well as designs found on this site are trademarks of Fixture. Fixture’s trademarks may be used publicly only with the written permission of Fixture.

PHOTOGRAPHY

All images used on this website were obtained in good faith by Fixture and in the belief that all necessary consents and clearances were obtained for their use. Additionally, the images used on fixturetravel.com/blog as well as Fixture’s social media accounts are copyrighted to their respective owners which are credited by a website link in the event of the day. However, if you believe that unauthorised use has been made of an image belonging to you please contact us.

From time to time we may change our terms of use. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a diferent date and version number from the one set out above. Please check our site periodically for updates.

Fixture Travel Ltd
Updated, 11th October 2017